Be careful and be honest with each question. It will be based on the things Google knows about you, like when you created your account, which services you use etc. Navigate to the verification code page.You may be able to get a phone or SIM card with the same number depending on your chosen carrier. If you're logged into your Google account on your computer you might be able to disable the two-step verification until you can get back your verification key. If you have a backup phone listed Google can send the codes to it in the event you lost your main one. For help doing this, please contact your mobile device carrier or consult the phone manufacturer’s website.First of all, it's recommended that you change your Google account login and password to prevent hacks while you recover your key. I am currently locked out of my main account because I got a new phone on Tuesday and factory reset the old one a little too quickly. You’re effectively locked out of accounts that require 2FA This is a really annoying problem. If you still have access to your old device, we strongly recommend securely erasing or wiping it before disposal. If you lose your phone or it gets stolen and you use Google Authenticator, then you can no longer use the Google Authenticator 2FA codes to log in to services that require 2FA. Step 4: Once you have saved the Secret Key, open the Google Authenticator app on your phone, click the '+' icon to add a new code. If you dont see an email from us, make sure to check your spam folder. You must click on this link within three hours of receiving the email. Check your email for a link to reset your password. A 2-factor authentication app connects only to the specific mobile device its set up on. Navigate to the time correction setting for codes and sync. You will need it to restore your Google 2FA if you lose your phone or accidentally delete the Google Authenticator app. Enter a primary or backup email address associated with your account on, then click Send password reset email. To fix this, launch the Google Authenticator app on your mobile device and access the settings from the main menu. Question: What should I do if I do not have access to the device I used to set up 2-Step VerificationAnswer: If you no longer have access to the Authenticator setup. Follow the steps for Android or iOS devices, including the steps for Part two: Add two-factor to your TMU account. Please record the Google Secret Key and store it in a secure place. Once your old device has been revoked, you’re ready to set up your new device by installing Google Authenticator onto your new phone. If you’re not logged in elsewhere and you’ve lost the smartphone with the authenticator, done a factory reset, or had it stolen (basically, if you no longer have access to it), or if the above method didn’t work, you won’t be able to recover the authenticator. If your old device is listed, click the button to Revoke all Trusted Devices. Choose the option ‘Transfer accounts’ (see screenshot below). Go to the settings, which usually look like 3 dots or 3 lines (aka hamburger). Open the Google Authenticator app on your old phone. Find the section called The following are registered as trusted browsers/devices. Step-by-step guide (Android) First, download the Google Authenticator app on your new phone.Tap the menu button at the top-right of the app and choose Transfer accounts. Now open Google Authenticator on your new Android phone. You have to scan this QR code with the Google Authenticator app on your new phone. That’s why it’s very important to keep the key safe it helps you. Select accounts you’d like to transfer to a new phone and tap Next. This code lets you restore access to your account in case you change or lose your phone, or accidentally delete the Google Authenticator app. Under Two-Factor authentication is set up for:, click Revoke next to the Mobile Device listing. When you set up Google Authenticator two-factor authentication (2FA) in your account, you’re prompted to download a backup key.Install Google Authenticator on your new phone. Under the Security section, click Two-Factor Authentication. If you’ve got two Android phones, you can transfer your accounts to a new phone by exporting them via a QR code generated by the Authenticator app.After you scan the QR code, you’ll see a six-digit authentication code. In the Self Service box, click Personal Account. On your mobile device, open your authenticator app and use it to scan the QR code.On your computer, log in to the my.torontomu portal with your username and password.Once you’re back in your account, you’ll need to revoke two-factor from any device you no longer have and then set up your new device for two-factor use. If you lost your old phone, you can only recover your Google Authenticator accounts on the 2-Step Verification page.
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